Frequently Asked Questions
The following are common questions expressed by future/potential clients. If these answers are insufficient, please don't hesitate to contact us.
Q: Do you sell only Microsoft
solutions/products?
A: No. Many of our solutions are based on Microsoft platforms, both
new and pre-existing. We enter every situation with an open mind;
our top priority is to listen first. Often, we solve problems with
business processes first before presenting any variety of
technological solutions if/when it is appropriate.
Q: Do you provide service for
non-clients that are not committed to a maintenance agreement?
A: Yes. We will help anyone who asks us. Most of our regular clients
were first strangers to us who were coping with a crisis and didn't
know who to turn to. Testimonials are provided upon request.
Q: Do you charge extra to complete
installations during after-hours or weekends?
A: Typically, there is no extra charge for this level of service.
Q: Do you guarantee
your work?
A: Your satisfaction is always guaranteed. We apply proven project
management methodologies to ensure that we all agree on what is
needed, what will be completed by whom, and of course, by when and
at what price.
Q: Are you or your work backed by Microsoft?
A: No. We are private and independent of Microsoft. However, we are individually certified by Microsoft for the disciplines & technologies we support and sell. We do leverage our relationship as a Registered Partner of Microsoft to benefit from extra training, marketing resources, preferred pricing and technical support for every stage of our projects.
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